Insurance Center Group - COVID 19 Company Responses



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25% Payback for April and May

After a thorough evaluation of our auto insurance claims and reduced losses during recent weeks, Grange Insurance has decided to return some premium to personal auto policyholders in the form of a 25% payback for the months of April and May. We estimate the total credit impact to be up to $25 million throughout the 13 states in which our enterprise operates.

COVID-19 non-payment cancellation suspension

We're suspending cancellations of policies due to nonpayment of premium. In doing so, we will not issue late pay notices or charge late fees. This suspension will begin at 12:01 a.m. EDT on March 18, 2020, and end at 11:59 p.m. EDT on May 29, 2020.

This is not a waiver of payments due during the suspension period, but an extension or grace period to pay premiums for those directly impacted by the circumstances surrounding COVID-19. We understand that your clients may have many questions regarding the suspension, so we created an FAQ to help you respond.

View FAQ

For additional information on our COVID-19 response, visit GrangeInsurance.com/Coronavirus. If you have questions regarding the moratorium, please contact our billing support team at (800) 425-1100.