none

Report a Claim

How to contact your agent or carrier

Handling your claim quickly and fairly is our priority. You have options on how to proceed. You can report a claim to us during regular business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. please call one of our locations below. If you would like to contact your insurance carrier directly or it's outside normal business hours, please click or call your insurance carrier from the list below.

PROES Insurance Center (812)-337-7637
Lincoln Hills Insurance center (812) 883-4815
Ellettsville Insurance Center (812) 822-2723

FAQ

*What's your agent's role?
*Filing the claim
*What to do at the scene
*What to do if your property is damaged
*What to do if someone is hurt on your property, or because of your actions (non-auto related)

What is your agent's role?

bullet point Assist you with the best course of action to facilitate your claim
bullet point Provide basic explanation of steps to follow
bullet point Be a source of information & answer questions
bullet point Become involved to help you better understand systems, processes and/or decisions
bullet point Advocate for you if you are not satisfied with progress or outcomes

(-)HIDE

Filing the claim

bullet point We recommend you always file a claim when a 3rd party is involved
bullet point Having your agent process a claim may not speed up the process. The best and fastest scenario is (generally) to talk directly to claims department and adjuster
bullet point When there are no injuries, and/or no other party involved, always consider if, after paying the deductible, is it worth submitting the claim.
bullet point Remember, you can use your own rental reimbursement coverage when your car is undriveable, regardless of who was at fault in an auto accident.
bullet point Ask your company if they have special deals for auto glass damage claims

(-)HIDE

At the scene of a car accident:

bullet point Be sure police are notified (call 911 regardless of location or situation!)
bullet point If applicable, attend to and address any related injuries (within your capabilities)
bullet point Do not move anyone injured (as to not make them worse)
bullet point Be sure everyone remains in a safe place and position at the scene
bullet point Do not admit to fault under any circumstances
bullet point Take pictures of the accident scene as soon as possible (before the vehicles are moved)
bullet point Do not allow pictures to be taken of your driver's license (for identity theft reasons - other driver only needs your name and contact info)
bullet point Take pictures of damages (be sure to get picture of other driver's license plate)
bullet point Provide your insurance information to other driver
bullet point Record (make notes verbally or on paper) any information you can recall about what happened while fresh in your mind
bullet point Get contact information for any witness
bullet point Notify the insurance company as soon as possible

(-)HIDE

If your property (home, apartment, business, personal property, etc.) is damaged:

bullet point Contact proper authorities (police, fire dept., etc.)
bullet point If applicable, attend to and address any related injuries (within your capabilities)
bullet point Do not move anyone injured (as to not make them worse)
bullet point Take any reasonable and necessary measures to protect the property from additional damages (save all receipts of expenses)
bullet point Take inventory of what was lost
bullet point Take picutes
bullet point Do not discard or remove any damaged property
bullet point Record (make notes verbally or on paper) any information you can recall about what happened
bullet point Notify the insurance company as soon as possible

(-)HIDE

If someone is hurt on your property, or because of your actions (non-auto related):

bullet point Contact proper authorities (police, fire dept., ambulance, etc.)
bullet point Attend to injuries (within your capabilities)
bullet point Do not move anyone seriously injured (as to not make them worse)
bullet point Do not admit fault under any circumstances
bullet point Record (make notes verbally or on paper) any information you can recall about what happened
bullet point Get contact information for any witnesses
bullet point Notify the insurance company as soon as possible

(-)HIDE
AAA

Report Claim

customer service
1-800-207-3618
Allstate

Report Claim

customer service
1-800-255-7828
Assurance America

Report Claim

customer service
1-800-450-7857
Auto Owners

Report Claim

customer service
1-800-288-8740
Bristol West

Report Claim

customer service
1-855-319-7763
Foremost

Report Claim

customer service
1-800-527-3905
Grange

Report Claim

customer service
1-800-425-1100
The Hartford

Report Claim

customer service
1-877-896-9320
Haulers Insurance

Report Claim

customer service
1-800-346-6071
National General

Report Claim

customer service
1-888-293-5108
Pekin Insurance

Report Claim

customer service
1-888-735-4611
Progressive Insurance

Report Claim

customer service
1-800-876-5581
Safeco

Report Claim

customer service
1-800-332-3226
Sagamore Insurance

Report Claim

customer service
1-800-317-9402
State Auto

Report Claim

customer service
1-800-444-9950
Travelers Insurance

Report Claim

customer service
1-800-842-5075
Trexis Insurance

Report Claim

customer service
1-877-884-7466
West Bend Insurance

Report Claim

customer service
1-800-236-5010